Abwaab | Customer Support Internship
Location: Baghdad, Iraq
Type: Hybrid (2 office days)
Department: Customer Support
Program Duration: 4 Months Internship Program
About the Role
If you are a fresh graduate who wants to start a career in customer support and gain real experience in the job market, we encourage you to apply for the role of Customer Support Intern. Join our team and learn how customer support operations work in a professional environment.
As a Customer Support Intern, you will support the team in handling customer inquiries, completing basic support tasks, and ensuring a positive customer experience. You will learn how to communicate professionally with customers, follow support processes, and work with internal teams while representing our brand with professionalism and integrity.
Key Responsibilities
Support the team in handling customer inquiries via phone (calls) and chat, based on assignment.
Provide timely and accurate responses to customer questions using approved guidance, templates, and team support.
Identify customer needs and escalate complex or sensitive cases to senior team members when necessary.
Follow customer support processes, communication guidelines, and quality standards in daily work.
Keep clear and accurate records of customer interactions, comments, and follow-up actions in the support system.
Collaborate with team members and other departments to help resolve customer issues and improve the customer experience.
Attend training sessions, coaching, and feedback meetings, and apply learning in daily tasks.
Stay updated on product information, internal policies, and support procedures relevant to assigned work.
Qualifications & Experience
Fresh graduate.
Strong Arabic communication skills, both verbal and written.
Basic English understanding is a plus.
Basic computer skills and the ability to learn new tools quickly.
Strong communication skills, willingness to learn, and attention to detail.
Empathy and patience when dealing with customers.
Ability to multitask and prioritize in a fast-paced environment.
Flexibility to work in shifts, including evenings, weekends and holidays.
Commitment to professionalism, attendance, and representing the company brand positively.
What You Will Gain
Hands-on experience in customer support and daily operations.
Training and coaching from experienced team members.
Exposure to support tools, workflows, and quality standards.
Professional experience to strengthen your CV and career readiness.
Certificate and recommendation letter upon successful completion (based on performance and program requirements).
Additional Notes
This is a fixed-term internship program for 4 months.
All selected candidates are required to sign a Non-Disclosure Agreement (NDA).
Successful completion is based on attendance, performance, and professional conduct.