Operations

(KSA based) Operations Manager

Amman, Amman
Work Type: Full Time

About the role:

 

  • The operations manager is responsible for orchestrating the efforts of all different functions in order to deliver a unique outcome that fulfills the students’ needs. This role requires strong problem solving capabilities and stakeholder management skills. You will be dealing with different stakeholders i.e. tutors, TAs, animators and students.

 

Main scope of work:

 

  • Manage Abwaab’s studio operations in order to create and post product the best content in the region

  • Build a strong resilient team of animators and TAs 

  • Scout for the best teachers in KSA

  • Make sure the content [lessons & assessments] are uploaded to the LMS on a timely manner 

  • Conduct offline and online focus groups with Abwaab’s students in order to keep as close as possible to them and act upon all relevant insights 

  • Work closely with the content and learning managers in order to excellently execute the desired content plan 

  • Work closely with the voice of students team in order to further understand the students’ behavior in KSA

  • Handle Abwaab’s keys sellings and delivery, alongside the cash collection process 


Preferred Qualifications:

  • Minimum 4 years experience in operations or similar analytical role

  • Prior experience working in or with tech/fast-paced startups 

  • Prior experience working on global projects and with different stakeholders

  • People management experience

  • Deep understanding of Abwaab’s students’ behavior 

  • Ability to interpret and read data to come up with critical data-based decisions

  • A desire to learn, highly motivated self-starter, with an eagerness to learn and grow

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