Abwaab | Customer Support
KSA-based only
Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customers' needs and help them use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our product, sales and marketing teams
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work (Zendesk)
Excellent communication and problem-solving skills
Multi-tasking abilities