Customer Support

Customer Support Agent

Riyadh, Riyadh Province
Work Type: Full Time

Abwaab | Customer Support 

KSA-based only 

Job Description


  • Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customers' needs and help them use specific features

  • Update our internal databases with information about technical issues and useful discussions with customers

  • Monitor customer complaints on social media and reach out to provide assistance

  • Share feature requests and effective workarounds with team members

  • Inform customers about new features and functionalities

  • Follow up with customers to ensure their technical issues are resolved

  • Gather customer feedback and share it with our product, sales and marketing teams


  • Familiarity with our industry is a plus

  • Experience using help desk software and remote support tools

  • Understanding of how CRM systems work (Zendesk)

  • Excellent communication and problem-solving skills

  • Multi-tasking abilities

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