Abwaab | Business & Operations Analyst (Office of the COO)
Location: Amman
Type: Full-time
Department: Corporate
About the Role
This role is the right hand to the COO, combining business analysis, operational execution, and executive administration.
The person ensures the COO:
Has clear data and insights to make decisions
Stays organized, prepared, and on track
Can operate efficiently across commercial and learning operations
Key Responsibilities
1. Executive & Administrative Support (Core)
Help manage the COO’s calendar and priorities
Proactively schedule and prepare the COO for meetings
Track follow-ups and ensure action items are completed
Draft emails, notes, and internal communications
Prepare meeting agendas, notes, and summaries
2. Business & Commercial Analysis
Track commercial KPIs (revenue, pipeline, performance, margins)
Prepare weekly and monthly performance reports
Build and maintain dashboards
Support forecasting and planning
Surface insights, risks, and opportunities
3. Learning Operations/Experience Support
Track student experience metrics
Support operational planning and execution
Coordinate across learning, commercial, and operations teams
Identify process improvements
4. COO Office & Strategic Execution
Support cross-functional initiatives led by the COO
Track milestones, dependencies, and deadlines
Follow up with teams to keep work moving
Prepare presentations and decision briefs for leadership
Time Split
Approximate allocation:
40–50% Executive / Admin Support
30–40% Business & Operations Analysis
10–20% Strategic Projects
Strong organizational and time-management skills
Comfortable managing calendars, emails, and priorities for a senior leader
Strong Excel / Sheets skills
Clear, professional written communication
High attention to detail and follow-through
Experience in a COO office, EA role, consulting, or operations
Experience working with commercial or operational data
Background in education, learning, SaaS, or services
Personal Attributes
Proactive and anticipatory
Calm under pressure
Comfortable switching between admin tasks and analytical work
High discretion and trustworthiness
Takes pride in “making things run smoothly”