Customer Support

Customer Support Specialist

Cairo, Cairo Governorate
Work Type: Full Time

Abwaab | Customer Support Specialist - Egypt

Location - Cairo, Egypt



About Us:


Do you want to join a startup that is changing the way students learn across our region? Are you excited to witness the thrill of building a hyper-growth tech company? 
As we work towards this mission, Abwaab is looking for an experienced & passionate, impact-driven, and motivated individual who is bold, and has a growth mindset to drive our business forward in Egypt.


Job Overview:


We are seeking a highly motivated and customer-oriented specialist to join our support team in Egypt. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer support. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences. This is a remote opportunity. 


Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries via different social media channels in a professional and friendly manner keeping the customer experience in mind.

  • Provide accurate and timely information to customers while maintaining a high level of customer satisfaction.

  • Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions.

  • Follow up with customers on unresolved issues to ensure customer satisfaction.

  • Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues.

  • Stay updated on product knowledge and company policies to provide accurate information to customers.

  • Meet or exceed performance metrics, including customer satisfaction, reply time, and resolution time.

  • Act as the voice of the customer and shed light on inquiries and issues.

Requirements:

  • Previous experience in a customer support role.

  • Excellent verbal and written communication skills in Arabic and English.

  • Strong problem-solving and decision-making abilities.

  • Ability to work in a fast-paced and dynamic environment.

  • Strong attention to detail and accuracy.

  • Ability to multitask and prioritize tasks effectively.

  • Positive and professional attitude.

  • Flexibility to work in shifts, including evenings, weekends, and holidays.

  • Previous experience with Zendesk is highly desirable.


If you find this opportunity appealing, kindly submit your CV through the provided Google Form. Thank you.

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